SAY It!

 Complete the dialogue with the sentences below

A: Good afternoon. Convoy Compusters, Sarah speaking. How many I help you?

B: It's Helen Shelby from Kings College. We've got a problem with our network.

A: Just a moment. I'll put you throught to the support technician

B: OK, thank you.

A: Ms Shelby, I'm sorry. I'm afraid that he is unavaible at the moment.

B: Could you ask him to return my call, please? It's urgent.

A: Of course. Let me take down your name and number. Can you spell your last name, please?

B: Yes. It's S-H-E-L-B-Y

Traducció

Completa el diàleg amb les frases següents

A: Bona tarda. Combusters del comboi, parla la Sarah. Quants t'ajudo?

B: És Helen Shelby del Kings College. Tenim un problema amb la nostra xarxa.

A: Només un moment. Et posaré en contacte amb el tècnic de suport

B: D'acord, gràcies.

A: Sra Shelby, ho sento. Em temo que no està disponible en aquests moments.

B: Pots demanar-li que em torni la trucada, si us plau? És urgent.

A: Per descomptat. Deixa'm anotar el teu nom i número. Pots escriure el teu cognom, si us plau?

B: Sí. És S-H-E-L-B-Y

6 Vocabulary Builder

 PHONE CALLS - TRUCADES DE TELÈFON

as soon as possible - el més aviat possible

avoid - evitar

be careful - ves amb compte

caller - persona que truca

contact - contacte

dial a number - marca un número

engaged - ocupada

extension  number - número d'extensió

no reply - cap resposta

on the line - a la linia

profesional - professional

put you throught - fer-te passar

remind - recordar

repeat - repetir

ring back - torna a trucar

speak up - parlar fort

state - estat

wrong number - número incorrecte

ANSWERING CALLS AND TAKING MESSAGES - RESPONDRE TRUCADES I PRESENTAR MISSATGES

cut off - tallar

deal with - tractar amb

expecting - esperant

hang up - penjar

in a meeting - a una reunió

interrupt - interrompre

leave message - deixar missatge

line is busy - la línia està ocupada

on holiday - de vacances

out of the office - fora de l'oficina

out of town - fora de la ciutat

put you on hold - posar-te en espera

return your call - torna la teva trucada

spell that - lletrejar això

take a message - agafar un missatge

take down - enderrocar

transfer - transferència de la trucada

unavailable - no disponible

urgent - urgent

EXTRA - EXTRA

bad connection - mala connectió

call back - tornar a trucar

calling on behalf of - cridant en nom de

clearly - clarament

end a conversation - acabar una conversa

get throught - comunnicar-se amb algu

interface - interferencies

line is free - la línia és gratuïta

offer assistance - oferir assistència

speak a little more slowly - parla una mica més lentament

take a call - prendre una trucada

voicemail - bústia de veu

Would you mind - Et faria res  

IT Helpline- Dialogue

A:Good morning, COMPANY ANDRES. Andres speaking. How may I help yoy?

B: Hello, it's Dave Smith here from CopyShop. Can you tell me if  you've got any of the X300 RAM chips in stock?

A: Have you got the item number, please?

B: Yes, it's 15480.

A: Just a moment, MrSmith. I'll just check for you. Please saty on the line.

B: Sure.

A: Thank you for waiting. Yes, we've got 10 of those in stock.

B: Great. I'll come in later this week.

A: Can I help you with anything else today?

B: Yes. Unfortunately, we had a problem with the latest software update you sold us.

A:Oh, I'm sorry to hear that, Mr SMith. I'll put you throught to a support technician.

2- Dialogue: Doing Repairs On-site

 A: John, here's your work plan for this week. You'll be working off-side. On Monday morning, I want you to go to the post office.

B: OK. Where is it exactly? I don't remember.

A: It's oppsite the school. Their computers are very slow. It's probably a virus. Can you do a virus scan and remove any viruses that are slowing down the system?

B: Sure. Which anti-virus software should I use?

A:Use McAfee. Insert the disc, then follow the instructions on the screen. Then on Tuedsay morning , you have to go to the department store on Albion Street.

B: OK. What's the problem there?

A: They lost some data and they need to recover it.

B: What's the best solution for that?

A: Open the data backup system and copy the lost information onto their system.

B: Right. How do I access their backup system?

A:The password is written on your work plan. Is everything clear?

B: Yes, I think so.