Whatsapp

Presentation

Dialogue

What is Whatsapp?

Is an instant messaging application for smartphones.

Who is your audience?

All people who have a mobile phone and want to talk or communicate with another person.

What does your app do? How is it used?

Allows you to send messages, make calls and video calls through the Internet connection.

When would someone use this app?

When you want to talk or communicate with another person.

Where will this app be used?

It can be used in all places.

Why should someone use this app instead of an existing app in the App Store? 

Because it is one of the best instant messaging apps and the most popular

8- Dialogue

1. A:Hello! Is that Mrs Brody? This is Mark Brown, Grealdine Marsden's administrative assistant at                Compusafe.

    B:Hello, Mark. What can I do for you?

2.A:Well, unfortunately Mrs Marsden is ill, so she won't be at work for three days.

   B:Oh, I'm sorry to hear that.

3.A:The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we                resxhedule it?

   B:Certainly. Let's look at the calendar.

4.A:What date is convenient for you? How about Tuesday, 5th January?

   B:I won't be available on that day. I'll be busy with staff training.

5.A:I see. Mrs Marsden will also be free on Wednesday, 6th January. Would that suit you?

   B:I'va got a staff meeting in the afternoon, but I'm free in the morning.

6.A: Great! Will 11 o'clock in the morning be OK?

   B: Yes, I'll write it in my diary.

1. A: ¡Hola! ¿Es esa la señora Brody? Este es Mark Brown, asistente administrativo de Grealdine Marsden en Compusafe.

    B: Hola, Marcos. ¿Qué puedo hacer por ti?

2.A:Bueno, lamentablemente la Sra. Marsden está enferma, por lo que no estará en el trabajo durante tres días.

   B: Oh, lamento escuchar eso.

3.A:El problema es que ella no podrá asistir a la reunión que organizaste para mañana. ¿Podemos resxhedule?

   B:Ciertamente. Miremos el calendario.

4.A: ¿Qué fecha te conviene? ¿Qué tal el martes 5 de enero?

   B: No estaré disponible ese día. Estaré ocupado con la capacitación del personal.

5.A: Ya veo. La señora Marsden también estará libre el miércoles 6 de enero. ¿Te vendría bien?

   B: Tengo una reunión de personal por la tarde, pero estoy libre por la mañana.

6.A: ¡Genial! ¿Estará bien a las 11 de la mañana?

   B: Sí, lo escribiré en mi diario.

8 Vocabulary Builder

 > before page 32  

ARRANGING A MEETING                                                        

Attend the meeting- Assistir a la reunió

Break- Trencar

Busy- Ocupada

Check your calendar- Consulta el teu calendari

Confirm- Confirmeu

Convenient- Convenient

Equipment- Equipament

Free- Lliure

Give a presentation- Fer una presentació

Hold a meeting- Tindre una reunió

Light refreshments- Refrescs 

Make arrangements- Preparar

Pack- Pack

Participants- Participants

Previous commitment- Compromís previ

Schedule- Programmar

Sharp- Puntual

Take place- Tenir lloc

Tied up- Lligat

Video conference- Videoconferència

>  before page 34  

RESCHEDULING                                                                    

Alternative date- Data alternativa

Appointment- Cita

Arrange- Organitzar

Cancel- Cancel·lar

Feel ill- Trobar-se malament

Get lost- Perdre's

Got the dates mixed up- S'han barrejat les dates 

Held up in a traffic jam-Està atrapat en un embús de trànsit

Leave ... urgently- Surt ... urgent

Participate- Participa

Postpone- Posposar

Reorganise- Reorganitzar

Reschedule- Reprogramar

Running late- Faig tard

Suit- Anar bé.

Switch- canviar

TIME                                                                                                

Half past- Dos quarts

O'clock- En punt

Quarter past- Quart de 

Quarter to- Tres quarts de 

Ten past- Passent 10 minuts de l'hora.

Twenty to- Menys 20.

Extra!

Absent- Absent

Adjourn- Aplaçar

Boardroom- Sala de conferencia

Chairperson- President

Conference call- Trucada per videoconferència

Delay- Retard

Instead- En lloc de

Make it- Fer-ho

Minutes- Minuts

Punctual- Puntual

Verify- Verificar

Vote- Vota

Wrap up- Concloure

8- Dialogue

A: This is kaite from Administration. Can I speak to Alice Walker, please?

B: Alice I speak. Hi, Kaite, what can I do for you?

A: Hi, Alice. I'm trying to schedule a meenting with the software testers. Do you remember - I mentioned it to you last month?

B: Yes, Iremember. When is the meeting going to take place?

A: We'd like to hold the meeting on 3rd March. I want to check the date with you first. Are you free on the 3rd?

B: Let me check my calendar. No, I'm afraid that won't work. I've got previous commitments on that day.

A: I see. Would 5th March be convenient for you? At three in the afternoon?

B: The afternoon is difficult for me. A mid-morning meeting would be better, if possible.

A: Most of the software testers will be tied up at a conference. I'm afraid that's impossible.

B: Well the afternoon isn't ideal, but I can rearrange a few things, so i'll be there.

A:Great! I'll get back to you later with more details.

A: Soc la kaite d'Administració. Puc parlar amb Alice Walker, si us plau?

B: Alícia, parlo. Hola, Kaite, què puc fer per tu?

A: Hola, Alícia. Estic intentant programar una reunió amb els provadors de programari. Te'n recordes, t'ho vaig comentar el mes passat?

B: Sí, ho recordo. Quan tindrà lloc la reunió?

A: Ens agradaria fer la reunió el 3 de març. Primer vull comprovar la data amb tu. Estàs lliure el dia 3?

B: Deixa'm consultar el meu calendari. No, em temo que no funcionarà. Tinc compromisos previs aquell dia.

A: Ja veig. Et seria convenient el 5 de març? A les tres de la tarda?

B: La tarda és difícil per a mi. Una reunió a mig matí seria millor, si és possible.

A: La majoria dels provadors de programari estaran lligats en una conferència. Em temo que això és impossible.

B: Bé, la tarda no és ideal, però puc reordenar algunes coses, així que hi seré.

A:Un gran! Més endavant et tornaré amb més detalls.

7 Vocabulary Builder

 > before page 28  

DEPARTAMENTS                                                                         

Accounts departament- Departament de comptes

Customer relations departament- Departament de relacions amb clients

Human resource departament- Departament de recursos humans

IT maintenance- Deparetmente manteniment informàtic

Sales and marketing departament- Departament de vendes i màrqueting

CUSTOMER SERVICE                                                                 

Charge- Cobrar

Complaint- Queixa

Customer number- Número de client

Damaged- Dayant

Discuss it- Discutiu-ho

Enquiry- Petició/demanda

Get back to you- Torna a posar-se amb tu

Hold the line- Esprar la línia/ espera't

Opening times - Horari d'obertura

Overcharge- Pagar de més

Quote- Quota

Satisfied- Satisfet

Shipping date- Data d'enviament

> before page 30  

COMPLAINTS                                                                              

Assist- Ajudar

At our expense- A costa nostra

Check my records- Comprovar els registre

Compensation- Compensació

Credited our account- Abonat al nostre compte

Defect- Defecte

Doesn't fit- No encaixa

Error- Error

Faulty part- Part defectuosa

Losing business- Perdent negoci

Lost in the post- Perdut durant l'enviament

Make a claim- Feu una reclamació

Making a noise- Fent soroll

Missing part- Falta part

Refund (n)- Devolució (n)

Refuse- Rebutjar

Return- Tornar

Suggest- Suggereix

The wrong item- Article equivocat

Under warrantly- Sota garantia

Extra!  

Broken- Trencat

Customer satisfaction- La satisfacció del client

Disappointed- Decebut

Displeased- Disconformer

Dissatisfaction- Insatisfacció

Feedback- Volunatria

File a lawsuit- Arxivar una demanda

Financial director- Director financer

Inappropriate- Inadequat

Lose business- Perdre negocis

Managing director- Director gerent

Research and development departament- Departament de recerca i desenvolupament

Treatment- Tracte

7- Customer Complaints

 1. A: Can you give me more details, please?

     B: a. Yes, the CPU has a defect.

          b. I ordered it on your website a week ago

 2. A: I apologise for the inconvenience.

     B: a. Well, I hope this won't happen again.

          b. That's OK. I appreciate your help.

 3. A: I want a refund!

     B: b. I'll ask my manager. 

          c.  I'm sorry, we can't give you your money back.

4. A: Will you correct the mistake right away? 

     B: a. We'll replace the part immediately.

          b.  We'll deal with it now.

5. A: Our order still hasn't arrived!

     B: b. Our records say it was delivered to you on Friday 

          c. I'll look into that and call you right back.

7-Customer Service

Working with Vocabulary

5

1. We managed to fix your hard drive burt unfortunately, you need a new motherboard.

IT maintenance departament

2. Your satisfaction is very important to us. I'm very sorry to hear there was a problem with our service.

Customer relations departament

3. I can give you a reduction in price if you buy a larger quantity.

Sales and marketing departament

4. Please give me the invoice number and I'll check what the prices were.

Accounts departament

5. I'm planning a staff training programme for all our new employees.

Human resources departament

6

1. I think we should discuss it in more detail at our next team meeting.

2. We want all our customers to be satisfied with the service we give.

3. They're asking how much me charge for technical support.

4. I'm sorry. the line is busy. I'll ask her to get back to you as soon as possible.

5. The company will replace the damaged item for free.

6. Our opening times are from 9 in the morning until 8 in the evening.

7. Don't hang up-hold the line and I'll put you through to the correct departament.

7

A

1. customer number 

2. quote

3. enquiry

4. overcharge

5. shipping date

6. complaint

B

a.  a request for information. enquiry

b.  charge too high a price for a product or service. overcharge

c.  a statemen that something is unsatisfactory. complaint

d. the estimated cost for a job or service. quote

e. The date a custmoer's order leaves the supplier. shipping date

f. a reference assigned to each customer by a supplier. customer number