Working with Vocabulary
5
1. We managed to fix your hard drive burt unfortunately, you need a new motherboard.
IT maintenance departament
2. Your satisfaction is very important to us. I'm very sorry to hear there was a problem with our service.
Customer relations departament
3. I can give you a reduction in price if you buy a larger quantity.
Sales and marketing departament
4. Please give me the invoice number and I'll check what the prices were.
Accounts departament
5. I'm planning a staff training programme for all our new employees.
Human resources departament
6
1. I think we should discuss it in more detail at our next team meeting.
2. We want all our customers to be satisfied with the service we give.
3. They're asking how much me charge for technical support.
4. I'm sorry. the line is busy. I'll ask her to get back to you as soon as possible.
5. The company will replace the damaged item for free.
6. Our opening times are from 9 in the morning until 8 in the evening.
7. Don't hang up-hold the line and I'll put you through to the correct departament.
7
A
1. customer number
2. quote
3. enquiry
4. overcharge
5. shipping date
6. complaint
B
a. a request for information. enquiry
b. charge too high a price for a product or service. overcharge
c. a statemen that something is unsatisfactory. complaint
d. the estimated cost for a job or service. quote
e. The date a custmoer's order leaves the supplier. shipping date
f. a reference assigned to each customer by a supplier. customer number
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