7-Dialogue

1

A:  Thank you for calling World of Computers.

      How can I help you?

B: Hello. I'm interesed in purchasing a number of laptops or tablets. We need them for out wall.

A: Please hold the line. I'll put you through to our salls market departament. What's your name, please?

B: It's Mrs Simpson

2

A: Good morning. May I ask what the problem is, please?

B: Yes, I think I've been overcharged for the scanners we ordered.

A: I'm sorry about that. What's your customer number, please?

B: It's SP1289

A: OK, hold on and I'll put you throught to the accounts departament. They'll be with you shortly.

3

A: Hello. I'm calling because I've got a problem with one of the heatsinks you sents us.

B: I'm sorry to hear that. Can you describe the problem, please?

A: When I start the computer, it doesn't turn on.

B:Oh, I see. Please hold the line and I'll put you through to the IT maintenance departament. I'm sorry the line is busy right now. Let me take your name and number. I'll get a tecnition to get back to you.